About Groundswell
Adding funds
Donations
- Can I see the status of my donation in Groundswell?
- What if I donated to a charity directly?
- Some charities have specific fundraisers, events, and campaigns (think marathon fundraiser or after-school club at a school). Can I use Groundswell to donate to these specific programs and make sure my donation gets acknowledged?
- Once I donate, when and how will the charity receive the donation? What information does the charity receive?
- I can't find the charity I want to support. What now?
- Which charities can I give to on Groundswell?
Volunteering
- I made a mistake when submitting my hours, how can I fix it?
- Once I submit hours, how long until the charity receives my company match?
- How do I know if my volunteer hours have been approved?
- What kind of documentation do I need to verify my volunteer hours?
- I volunteered with a charity outside of work, how do I submit those hours for a company match?
- How do I cancel an event reservation?
Workplace Giving Programs
- Is my Groundswell account mine to keep?
- Will my employer see which charities I support?
- How do I receive matches from my employer?
- Are donation credits and donation matches the same?
- My employer is sending me a donation credit on Groundswell – what does this mean?
- How is Groundswell different from traditional workplace giving programs?
International
- Will I receive a tax advantage on my international donations?
- Once I donate, when will the charity receive the donation?
- Are there any additional fees for international donations?
- Can I change the currency to my local currency?
- Are there specific funding instructions for international accounts?
- Which international charities can I give to on Groundswell?