Sarah Hauke
Articles
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Our organization is based outside of the U.S. can we make a Chariot account?
Groundswell uses Chariot for donations to U.S.-based charities only. International donations are processed through our partner, CAF America — and no Chariot account is needed for international char...
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What happens if my nonprofit has a Chariot account?
Groundswell uses Chariot to deliver funds to charities faster and more reliably.If your organization has created and verified its Chariot account:Donations from Groundswell will appear in your Char...
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What happens if we don't claim our Chariot account?
Your organization has 4 business days after notification of a grant disbursement to claim your Chariot account before your grant disbursement will be sent via live paper check to your IRS-registere...
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How does Groundswell distribute donations to international charities?
Groundswell partners with CAF America to process and distribute all grants to international charities. CAF America specializes in compliant, cross-border charitable giving and ensure that funds are...
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What Should I Do If I Haven’t Received an Expected International Donation?
If you’re expecting an international donation but haven’t received it yet, start by confirming whether CAF has reached out to your organization. Many delays occur when CAF is waiting for:Updated ba...
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How can we sign up and use Chariot to receive grants electronically?
Groundswell’s fund-disbursement partner is Chariot, which helps us get funds to your organization faster and with less administrative work. Chariot centralizes nonprofit vetting, streamlines paymen...
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The address for the charity I want to support is incorrect, can I fix it?
To update a charity’s mailing address in Groundswell, please submit the request using the form linked HERE. This helps ensure our team receives all the necessary information to process the update q...
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How are donations to U.S.-based charities delivered?
Starting November 26, 2025, donations to U.S.-based charities are delivered through Chariot, Groundswell’s domestic distribution partner. Most donations are delivered to the charity’s Chariot accou...
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How long does it take for a charity to receive my donation?
Most donations to U.S.-based charities reach the charity’s disbursement account (via Chariot) within 24–48 hours of the donation date. If a charity is not signed up for electronic payments with Cha...
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Why does my contribution status say “pending?”
If you donate by bank transfer (ACH), it may take up to 6 business days for the funds to settle. Once the transfer is complete, your donation will be processed and sent within the standard 24–48 ho...