Sarah Hauke
Articles
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I made a mistake when submitting my hours, how can I fix it?
At this time, you won't be able to edit hours you've already submitted. You will need to reach out to your Program Administrator and ask them to deny that submission so you can resubmit them with t...
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Once I submit hours, how long until the charity receives my company match?
Depending on your company's volunteer hours configuration, your hours may need to be approved first. But once they are approved, we will send the donation match to the charity within 24 hours. You ...
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How do I know if my volunteer hours have been approved?
You’ll receive an email from Groundswell once your volunteer hours are approved. If your company offers a volunteer hour match, the matching donation will be sent directly to the charity you logged...
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What kind of documentation do I need to verify my volunteer hours?
Your company will have the best guidance for what type of documentation is required when submitting your volunteer hours, so we recommend asking your Program Administrator this question.
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I volunteered with a charity outside of work, how do I submit those hours for a company match?
That's awesome! You can log all of your volunteer hours directly in Groundswell even if your volunteer activity didn't happen with your company. All you need to do is find the charity you volunteer...
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How do I cancel an event reservation?
Click "Manage RSVPs" on the right-hand side of the event you want to cancel your RSVP for, then click "Withdraw" next to the shift you were previously registered for.
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I've been waitlisted for an event. What does that mean?
That means the event is full and you've been added to the wait list. If a spot becomes available for the event, we will send you an email letting you know you can sign up!
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Can I create a volunteer event?
Yes! From the volunteer dashboard you can click "Manage Events" then "Create Events" to quickly create an event. If you would like to learn more about how to create events, check out this help cent...
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Do I need to RSVP for a volunteer event that my company is hosting?
Yes! RSVP'ing lets your team know who will be there and will help them accurately prepare. This will also ensure you don't miss any communication about the event!
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How can I find a volunteer event near me?
Head over to the volunteer dashboard of your Groundswell account and use the search and filter features to find events near you! If nothing is popping up, it's likely there aren't any scheduled eve...