About Groundswell
Adding funds
- Why does my contribution status say “pending?”
- Can I withdraw the money I contribute to my Groundswell account?
- Can I contribute stock or crypto to my Groundswell account?
- What are recurring contributions?
- How much can I contribute to my Groundswell account?
- What does it mean to "contribute to my Groundswell account"? How do I do this?
Donations
- The address for the charity I want to support is incorrect, can I fix it?
- How are donations to U.S.-based charities delivered?
- How long does it take for a charity to receive my donation?
- Why is my match status “pending”?
- What if the charity doesn’t have a Chariot account?
- Can I see the status of my donation in Groundswell?
Volunteering
- I made a mistake when submitting my hours, how can I fix it?
- Once I submit hours, how long until the charity receives my company match?
- How do I know if my volunteer hours have been approved?
- What kind of documentation do I need to verify my volunteer hours?
- I volunteered with a charity outside of work, how do I submit those hours for a company match?
- How do I cancel an event reservation?
Workplace Giving Programs
- Is my Groundswell account mine to keep?
- Will my employer see which charities I support?
- How do I receive matches from my employer?
- Are donation credits and donation matches the same?
- My employer is sending me a donation credit on Groundswell – what does this mean?
- How is Groundswell different from traditional workplace giving programs?
International
- Will I receive a tax advantage on my international donations?
- Once I donate to an international charity, when will the charity receive the donation?
- Are there any additional fees for international donations?
- Can I change the currency to my local currency?
- Are there specific funding instructions for international accounts?
- Which international charities can I give to on Groundswell?